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Fortitude Privacy Policy

As a Small Business protecting the data of our members is vital to ensure that we stay on the right side of the law and respect the privacy of each member.

Fortitude gym is the trading name of Fortitude Health and Performance LTD and we fully comply with our obligations under the General Data Protection Regulation “GDPR”.

 We do this by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

By using our facility and any of our services you agree to be bound by the policies set out in this privacy notice. We are fully committed to protecting the privacy and safeguarding the use of your personal information and we will look to keep this privacy notice updated, therefore check back here regularly to review any amendments.

WHAT DATA WE COLLECT AND HOW WE USE IT

We collect and process your personal information (such as name, date of birth, contact information, bank account and payment information and information relating to health conditions and usage) in order to administer your accounts and subscriptions with us – to process orders, payments or applications submitted by you.

We also use it to carry out our obligations in relation to any agreement or contract you have with us including any subscription to our services, or to verify your identity.

We will not share your data with any third party other than those utilised to service our business or if legally obligated to do so. External partners (processors) are utilised to perform tasks including but not limited to: processing payments, making bookings, accounting and account management – we agree terms with all of our partners to ensure that they all comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulation 2018.

All data of our members past and present is held on GoTeamUp.

Go Team Up have written their own privacy policy on how they are also GDPR compliant and explain the processes they have in place regarding your data. The link to this policy is linked below.

https://goteamup.com/en-gb/company/2018-privacy-draft/

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in a number of physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

YOUR RIGHTS AND KEEPING OUR RECORDS UP TO DATE AND ACCURATE

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

You may contact us directly to request information about what data of yours is recorded by us, how it is stored and what it is. If you would like a copy of the information held on please contact us through the contact page on this website.

If you believe that any information we have is incorrect or incomplete, please make us aware as soon as possible. We will promptly correct any information found to be incorrect. You also have the right to lodge a complaint if you feel your privacy has been violated.

In general we retain and process personal data for a reasonable period following initial enquiry, purchase with us. Certain records such as waver and parental consent forms may be retained for a longer period, in line with industry standards.

SOCIAL MEDIA

We advise Members and visitors to take all due care when taking photographs or filming on site to ensure that no one else appears in their photos or footage without consent. We do arrange filming or photographs for use on our Social Media or other communications. All due care will be taken to ensure that anyone who wishes not to be involved in any filming or content created by us will not appear on our social media or other communications. If you find you do appear in error, and would like an image or video to be removed from our Social Media channels or communication please contact us immediately.

DISCLOSING YOUR INFORMATION TO OTHERS

Other than the disclosures referred to in this policy, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

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